No. Our Mobile App is completely free to download and install. 

Of course! All critical information is encrypted, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

The Agribank Online Mobile App offers convenient digital banking services, starting with Digital Onboarding for existing customers (you must have an active Agribank deposit or loan account to register). Once enrolled, you can enjoy full Account Management to view balances, statements, and transaction history. The app prioritizes security with biometric login (Face ID/fingerprint), PIN protection, and OTP authentication, while keeping you informed.

Note: New customers without existing Agribank accounts must first visit a branch to establish their initial deposit/loan relationship before accessing mobile banking services.

With AGRIBANK’s high level of security and multi-factor authentication, you are the only one who can access the mobile app using your PIN or biometrics. However, as always, it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information. If your mobile device is lost or stolen, or you feel your log-in credentials may have been compromised, call us as soon as you can to let us know. We recommend that you contact your service provider to have your device deactivated and Contact Us.

Your mobile banking session will time out automatically after a period of inactivity. Unlike online banking, there won’t be a pop-up message advising that it will time out.

Contact Us via our communication channels (email and telephone).

To log in with your existing account in the app, follow these steps:

Step 1: Open the Agribank Online app.

Step 2: Log in via:

• Biometrics (if you previously allowed this feature); or
• PIN (enter your 4-digit PIN)

You will be redirected to the dashboard, use the app, and enjoy the features.

To register your account, follow these steps:

Step 1: Activate Your Account

• Select ”I have an account”.

Step 2: Accept Terms & Policies

• Review the Terms & Conditions and Tap ”Next”.
• Review the Data Privacy Policy and Tap ”Next”.
• Confirm acceptance by tapping ”Confirm”.

Step 3: Verify Account Ownership

• To activate your account, enter your:
  • Last Name (as registered in Agribank)
  • Birth Date (format: MM/DD/YYYY)
  • Account Number (your Agribank deposit account number)

Double-check all details and tap ”Next”.

Step 4: OTP Verification

• An OTP will be sent to your registered mobile number.
• Enter the OTP in the app to verify your identity.

Step 5: Set a New PIN

• Create a new 4-digit PIN (avoid obvious combinations like “1234”).
• Re-enter the PIN to confirm.

Step 6: Enable Biometrics (Optional)

• For iOS: Enable Face ID for faster logins.
• For Android: Enable Fingerprint authentication.
• Tap ”Allow” to enable or ”Skip” to use only PIN.

Step 7: Completion

• Tap ”Get Started” to access your account.

An email will be sent to you about the account activation confirmation.

Once successfully completed, the account is activated, and you will be redirected to the dashboard.

For more information, please visit the nearest AGRIBANK branch in your area and seek the support of our dedicated FMRs to assist you. Alternatively, you can Contact Us.

Make sure that the number in your account is the same as the number you are using on your mobile phone.

You can enroll in the app as long as you have a deposit account at an Agribank branch. Once enrolled, you can view the following under your name:

• Deposit Accounts:
  • Microsavings Account
  • Regular Saving Account
  • Smart Time Deposit
  • Starflex Time Deposit Account
  • Bagong Bayani Deposit Account (BBDA)
• Loan Accounts:
  • Motorcycle Loan
  • Agri-Machinery Loan
  • Agricultural Loan
  • Truck Kabuhayan Loan
  • Abante Loan
  • Home Loan
  • Negosyo Loan

This error means the login information you entered does not match our records. The most common causes are:

A simple typo in your last name, birthdate, or account number.
Outdated information in your profile.
Another account is already using your mobile number.
Please try the following:

Double-check your entries for any typos, ensuring your CAPS LOCK is off.
If the problem continues, please contact your branch immediately to verify and update your information. You can also Contact Us for further assistance.

To activate biometric login (Face ID or fingerprint) for faster and more secure access:

• Open the Agribank Online Mobile App
• Go to Settings
• Toggle on Biometric Login
• Follow your device’s prompts to register your fingerprint or face scan
• Enter your current 4-digit PIN to confirm the change

You can manually enter your PIN to log in.

1. Resetting a Forgotten PIN

Follow these steps carefully:

• Initiate App Reset
• Tap “Reset” on the login screen.
• Confirm the action by selecting “Yes” when prompted with: “Are you sure you want to reset app activation?”. This will require reactivating your account.
• Reactivate Your Account
• The app will return to the initial setup screen (like a fresh install).
• Do the same steps on how to register your account for a new user (see Registration FAQS)

1. Changing a Known PIN

• Log in to Agribank Online Application
• Go to Settings and click Change PIN

Enter:

• Your current PIN
• New PIN (twice for verification)

Authenticate with:

• 6-digit OTP sent to your registered mobile number

After successful OTP verification, you will be automatically redirected to the login Screen to enter your NEW PIN.

Yes. Once you’ve enrolled one of your accounts, if logged in, you’ll be able to view all your accounts in one branch. If you have multiple accounts in different branches, it differs.

Check for:

• Official @agribank.com.ph domain
• Your correct customer details
• No suspicious links (hover to verify URLs)
• Consistent branding and formatting

Immediately:

• Change your PIN via the app or at a branch
• Contact Us
• Check for unauthorized transactions

All critical information is encrypted, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. Furthermore, the app uses end-to-end encryption (HTTPS/TLS 1.2), biometric login (Face ID/fingerprint), auto-logout after 1 minute of inactivity and fraud monitoring for suspicious transactions.